The remediation procedure is available on Kaspersky Lab’s technical support website.
In addition, on Saturday morning, October 26, Kaspersky Lab specialists developed a special remediation procedure to address several cases in which customers encountered loss of network connectivity even if databases were updated. Kaspersky Lab technical specialists immediately started investigating the issue and removed the detection in the new antivirus databases, which were released at 8 pm MSK Friday, October 25. On Friday, October 25, several Kaspersky Lab customers using Kaspersky Anti-Virus 6 for Workstations reported a problem with network access as a result of a false positive detection in Kaspersky Lab’s antivirus databases. The Russian security software firm didn't respond directly to our question on whether borked machines had to be fixed manually but did say that it was obliged to develop a 'special remediation procedure' in the immediate aftermath of the incident. In a statement, Kaspersky Lab acknowledged the issue and apologised for the inconvenience.
